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Privacy Policy

Last updated: March 31, 2026

1. Introduction

CreditNav.app ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using CreditNav.app, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information you provide directly:
  • Name and email address when you create an account
  • Payment information processed securely by Stripe (we never store your card details)
  • Credit report files you voluntarily upload for AI analysis
  • Credit score entries you manually log in our Score History tracker
  • Communications you send to our support team
Information collected automatically:
  • Browser type, IP address, and device information
  • Pages visited, time spent, and navigation patterns
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your information to:
  • Provide, operate, and improve our credit education services
  • Process your subscription payments through Stripe
  • Analyze uploaded credit reports using AI to generate dispute guidance
  • Send transactional emails (receipts, onboarding, reminders)
  • Respond to customer support requests
  • Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Credit Report Data

When you upload a credit report for AI analysis, the document is processed to extract account-level data for your benefit. We do not share this data with credit bureaus, lenders, or any third party. Uploaded reports are used solely to generate your personalized analysis and are not stored longer than necessary to complete that analysis. We are not a consumer reporting agency under the FCRA.

5. Data Sharing

We share data only with trusted service providers who assist us in operating our platform:
  • Stripe, payment processing
  • Base44, cloud infrastructure and database hosting
  • OpenAI / Google AI, AI analysis of uploaded documents (data is not used to train models per our agreements)
We may disclose information if required by law, court order, or to protect the rights and safety of our users.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

7. Cookies

We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how visitors use our site, including the TikTok pixel for advertising measurement and conversion attribution. You can control cookies through your browser settings. Disabling cookies may affect functionality.

8. Your Rights (CCPA / GDPR)

Depending on your location, you may have the right to:
  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Opt out of any marketing communications
  • Data portability
To exercise any of these rights, email us at privacy@creditnav.app.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
📧 privacy@creditnav.app
📬 CreditNav.app, Privacy Team
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